Here is a list of the questions that are the most frequently asked.  If you don't see your question here please feel free to contact us at info@goldstartrophies.com or via telephone at 225-928-4230.

Why order from Gold Star Trophies?

How can I reach a person if I have questions?

What do I need to get together before I place an order online?

How do I place an order online?

Can I change my order once it has been placed?

Can I just email or fax my order?

What are your production times and will I have my order for the date specified?

How do I know if an item is in stock?

Do I have to pay sales tax on my order?

Do you ship outside the United States?

Do you have a minimum order amount?

Can I cancel my order once it has been placed?

What happens if my order is wrong when I receive it?

What happens if my order arrives damaged?

1. Why order from Gold Star Trophies?
Gold Star Trophies, Inc. is a family owned and operated business established in 1973 in
Baton Rouge, Louisiana. Our goal is to provide quality award products at reasonable prices with the highest quality customer service in the industry.
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2. How can I reach a person if I have questions?
Our friendly staff and sales team can be reached -
by phone: from 9:00AM - 5:30PM Central Time / Monday - Friday at 225-928-4230

by email: info@goldstartrophies.com

by fax: 225-928-0602

or by visiting our showroom at: 6220 Florida Blvd., Baton Rouge, LA 70806

Store hours are M-Th 9:00am - 5:30pm Friday 9:0Oam - 6pm

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3. What do I need to get together before I try to place an order?
Before you begin to place an order you should always get together any engraving you want to put on your items. You should always get the correct spelling of a person's name and correct title. Always know the correct date of an event and correct dollar amount for sales awards. This can save you a lot of time plus avoid any chance of you entering the wrong information when ordering.

     What you need to know:

1. Correct spelling of persons name

2. Correct title of person and abbreviations (credentials) after a persons name
        Ex. Dr. William Ross, M.D., MBA

3. Correct date of an event, years of service, and correct quarter for quarterly awards, etc.

4. Correct dollar amounts for sales figures

     **tips to remember - on most awards you should include:

1. who is receiving the award (the recipient)

2. who is giving the award

3. why is the person receiving the award

4. the date or year of the event or achievement

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4. How do I place an order online?

Currently our online ordering systems is setup to process any quantity of a maximum of 2 products.

Under the description of all items on the site there is a link that will take you
directly to the online ordering form. You can go directly to the online ordering from
from by CLICKING HERE

If you are ordering more than 2 different products you may fax or email your order.

Please contact customer service if you have any questions or need any assistance with the ordering process.

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5. Can I change my order once it has been placed?
Yes, you can make changes on your order, but sometimes we begin work on your order
as soon as we receive it, regardless of the due date. If any work has been done on your order you may incur a charge to make changes.

Call us immediately at 225-928-4230 to let us know that you need to make a change so that
we stop all work on your order pending changes. Changes must be received by fax or email.
No phone changes will be accepted for engraved items. Please note that by stopping your
order in production, the date that your order will be ready to ship or pickup can sometimes
change. Always try to double check your order before you place it to avoid any extra charges.

Don't worry if you have an event date because Gold Star Trophies will do everything we can
to make sure that you receive your order when you need it.

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6. Can I just fax or email my order?
Yes, you can always place your order by fax or email and not go through the website ordering process. Just make sure that you always include the following items on your fax or email.

1. Your full name, company or organization name. A telephone number where you can be
   reached during business hours (9:00am - 5:00pm) and your complete address.

2. The item # or a brief description of the item you want to order.
        Ex: The 8x10 real walnut plaque with the gold plate

3. What you want engraved on your item.

4. The date you need to pickup your items, or the date of your event if you want your
   order to be shipped. The complete shipping address if different from your home your address.

5. How you wish to pay for your order. Do not fax or email credit card information.  Please call us if you want to pay by credit card.

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7. What are your production times and will I have my order for the date specified?
Normal production times are included in the description of each item. They range from 3 to 5 days depending on the item and method of engraving. Gold Star offers rush service as quick as same day service on most, but not all items. If you need an order rushed, please call Customer Service first at 225-928-4230 before placing your order to make sure that we can meet your date. Rush Charges may apply to orders produced in less than the normal production time specified.

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8. How do I know if an item is in stock?
Gold Star Trophies keeps a large inventory of all in stock items. But, if there is a problem, you will be notified within 24 hours of placing your order. Closeout or discontinued items may be limited quantities and are not guaranteed to be in stock.

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9. Do I have to pay sales tax on my order?
Any order picked up at our store or shipped to a Baton Rouge address will have both Louisiana sales tax and East Baton Rouge Parish taxes added to your order. Orders shipped to an address in Louisiana (outside of Baton Rouge) will have Louisiana sales tax. Orders shipped outside the state of Louisiana will not have any sales tax. You are responsible for reporting and paying any sales taxes yourself. If you have a tax exempt certificate and you live in the state of Louisiana please fax a copy of your certificate to 225-928-0602. The state of Louisiana requires us to obtain a copy of the certificate and keep it on file at our store. You will only need to do this once. We will keep it on file for future orders.

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10. Do you ship outside of the United States?
No. At this time we are setup to ship only in the U.S. and receive payment in U.S. dollars only.

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11. Do you have a minimum order amount?
The minimum order you can place through the website is $15.00. If you come in to the store in Baton Rouge to place your order, there is no minimum purchase price. Or you may choose to fax or email your order.

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12. Can I cancel an order once I have placed it?
Yes, you can cancel an order. We sometimes begin work on your order as soon as we receive it regardless of the date it is due. If any work has been done on your order, you may have to pay for the work already performed. We recommend that you call us at 225-928-4230 as soon as possible to let us know that you need to stop your order. Please do this first so that we may be informed as soon as possible and immediately stop work on your order. All cancellations must be received in writing, therefore please email or fax your cancellation request. You will receive a confirmation by email or fax that your cancellation has been received. You must have this written confirmation for verification that your request to cancel your order has been received and that no work or further work will be done on your order. Once an order has been engraved and completed, no cancellations will be allowed.

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13. What happens if my order is wrong when I receive or pick it up?
If your order is wrong when you get it, Gold Star Trophies will do everything possible to have it corrected in time for your event. If the error is the responsibility of Gold Star Trophies, we will correct your order and send it out as soon as possible and make every effort to meet your event date at no charge to you. If the error is the responsibility of the customer, we will correct it for a redo fee plus shipping costs.

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14. What happens if my order arrives damaged?
If your items are damaged when you receive them, Gold Star Trophies will do everything we can to correct the situation. Gold Star Trophies will not be responsible for damages caused by shipping companies. Please call us as soon as you get your order to report any damages and save all packing materials and boxes.

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